We place great importance on keeping construction times as short as possible.

When driving by, you may not immediately see the full scope of a construction project.

In addition to visible work, such as asphalt paving, we also renovate hidden elements: our drainage system, electromechanical equipment, and more.

If a section contains many bridge structures, this automatically leads to longer construction times, as bridge renovations are more complex and demanding.

At the same time, we must consider other important factors:

• Building materials often require specific conditions for proper installation.
• Some tasks require a dry surface (e.g., markings).
• Concrete needs sufficient time to cure to bear loads.
• Certain tasks can only be completed in a specific sequence.

Please contact our ASFINAG Service Center by phone at 0800 400 12 400 (free of charge from Austria and Germany) or via the short code *200 (free of charge from Austrian mobile networks).

The competent authorities, in particular the police, are solely responsible for carrying out speed controls as well as sanctioning speed violations. As the road operator, we only perform supporting tasks, such as installing traffic signs or displaying speed information on electronic boards.

If you have received an anonymous penalty notice due to a speed violation, please contact the issuing authority directly.

ASFINAG stores video data only under specific conditions and in compliance with applicable data protection regulations.

Webcams in open areas only transmit live images without storing them. Recordings from rest areas may be stored for a maximum of 48 hours. Recordings from tunnels may be stored for up to 72 hours. The storage is solely for reconstructing safety-relevant incidents. It is ensured that neither license plates nor individuals are identifiable. Video data is only shared with competent authorities or the police and only in specific cases.

ASFINAG offers several digital services that provide reliable and up-to-date traffic assessments:

• Travel Times Portal at asfinag.at/reisezeiten – accessible with all common internet browsers
• Route Planner at asfinag.at/routenplaner – for individual route planning
• ASFINAG App – available for mobile devices with Android or iOS operating systems
  These services support safe and efficient mobility – both during travel preparation and on the go.

For safety reasons, we spread salt even when it may not seem absolutely necessary. We rely on precise weather forecasts provided by modern road weather information systems.

We prefer to use brine, a salt-water mixture, as it can be distributed more easily and evenly than coarse road salt. Even before the first snowfall, we apply brine because it forms a thin protective layer on the road, preventing snow and ice from adhering and reducing the risk of black ice.
Another advantage of brine is that it reduces the overall consumption of road salt, as it can be applied more precisely and efficiently.

With our black ice early warning systems, which monitor residual salt levels and temperature, we can deploy our spreading vehicles optimally—ensuring high levels of safety.

Our snowplows operate around the clock during appropriate weather conditions. On average, our routes are cleared every 90 to 120 minutes by our winter service. Whether you encounter a snowplow depends on chance, especially if it is operating on the opposite carriageway.

• We clean the rest areas (including restrooms) several times daily between 6 a.m. and 9 p.m.
• The condition of the facilities also depends on the behavior of travelers.
• We appreciate your cooperation in keeping our restroom facilities clean.
• In the event of technical issues, we ensure repairs are carried out as quickly as possible.

Please send us your damage report via the contact form. The following documents are required:

• A claim letter with a precise description of the damage incident, including detailed information about the time and location of the damage (motorway/expressway, kilometer marker, before or after which exit, driving direction)
• An estimate of repair costs or a repair invoice
• A police report (immediate or timely accident report to the police)
• Photos of the damage

Once we have reviewed your damage report, the responsible damage representative will contact you.

If the damage to your vehicle occurred in a construction zone, either the responsible damage representative or the respective construction company will contact you.

If you caused the damage yourself – for example, to a guardrail, a traffic sign, or a toll barrier – please also use the contact form to report this damage to us.

Please send us your loss report via the contact form.

Also, check the Lost and Found Service Austria and contact the local lost and found office or the police. Found license plates are usually quickly handed over to the lost and found office or the police.

Note: We will only contact you if the lost item has actually been found with us. If this is not the case, you will not receive any further notification from us.